Needing Help!!!

So I decided to ignore my other responsibilities and focus on editing my thesis so I could get it done before I have to return this computer. I was working my way diligently through my edits when I noticed that a page reference was missing. I knew what the page was from my edited copy to I just added it in. Then I noticed another page reference was missing so I tried to get into "Edit Citations" to see if I had added it, but, although there was a space before the period, the computer said there wasn't a citation there to edit. When I clicked on a citation that included the author's name and the publishing date, but not the page, there, in the editing field, was the page reference.

I checked several others. Consistently the page references weren't showing in the document but had been added in the editing field. What-to-do? What-to-do? After much exploring and manual reading, it seemed to me that it must be something to do with Output Styles. So repeatedly I tried to open APA 5. The little icon that signals that something is opening appears then a quick flash of a field which immediately disappears. So I can't change anything to get the pages to show. Which means I have a problem because I have to have the pages references there when I print up the next version for my final committee meeting.

I use Google to get to EndNote, find "Technical Support" and describe the problem. The page says that they guarantee a response within 3 working days. That should be just about when I have to turn this computer back to its owner.

I'm tired of fighting with software!!!!!